Privacy Policy | jilivs Official Casino Platform

Last Updated: 2026-08-21

Privacy at a Glance

  • What we collect: Identity, contact, payment, and technical device data.
  • Why we collect it: To manage your account, process transactions, and prevent fraud.
  • Who sees it: Only our internal team and essential partner service providers.
  • Data Retention: Kept for the life of your account plus the period required by Philippine law.
  • Control: You can request access or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy explains how jilivs handles personal data for users accessing our platform in the Philippines. It applies to all information provided during registration, gaming, and interaction with our support team.

Please note that this policy does not cover third-party websites. If you click on a link that takes you away from our platform, we are not responsible for the privacy practices of those external sites.

2. Personal Information We Collect

Account and Identity Data

We collect basic details such as your name, date of birth, and contact information to establish your account and ensure you meet the legal age requirement.

Verification Documents

To comply with KYC (Know Your Customer) rules, we may request copies of government-issued identification to verify your identity and residency.

Payment Data

We collect information necessary to process deposits and withdrawals, including payment method details and transaction histories.

Gaming and Transaction Activity

We track your gaming patterns, wins, losses, and transaction logs to maintain game integrity and provide tailored services.

Technical Data

This includes your IP address, browser type, device identifiers, and operating system to optimize platform performance and detect suspicious activity.

Support Communications

Records of your interactions with our support team are kept to resolve issues and improve our service.

3. How We Collect Data

We gather information through three primary channels:

  • Directly from you: Information provided during registration, profile updates, and KYC verification.
  • Automatically: Technical data collected via cookies and server logs while you navigate the site.
  • Partner Providers: Data from our partner payment processors and identity verification services.

4. Why We Use Data

Your data is used for the following essential purposes:

  • Account Management: Creating and maintaining your user profile.
  • Financial Transactions: Processing your PHP deposits and withdrawals securely.
  • Security: Verifying age, preventing identity theft, and stopping multi-accounting fraud.
  • Personalization: Tailoring the user experience based on your preferences.
  • Legal Compliance: Adhering to gambling regulations and anti-money laundering laws in the Philippines.
  • Marketing: Sending promotional offers only if you have explicitly opted in.

5. When We Share Data

We do not sell your personal data to third parties. We only share information with:

  • Service Providers: Trusted partners who handle payment processing, identity verification, and technical hosting.
  • Legal Authorities: When required by law or to respond to valid legal requests from regulatory bodies.

6. How We Protect Data

We employ industry-standard security measures to keep your information safe:

  • Encryption: Use of secure protocols to protect data during transmission.
  • Access Control: Internal access to personal data is strictly limited to authorized personnel.
  • Isolation: Payment data is handled through secure, isolated systems.
  • Monitoring: Continuous monitoring of our systems to detect and prevent unauthorized access.

7. Cookies and Tracking

We use cookies to remember your preferences and analyze site traffic. For detailed information on the types of cookies we use and how to manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your location and the nature of the data, you have the following rights:

  • Access & Correction: Request a copy of your data or correct inaccuracies.
  • Deletion & Portability: Request the removal of your data or its transfer to another service.
  • Objection & Consent: Withdraw your consent for marketing or object to certain data processing.

To exercise these rights, please contact our team via the Support page. Please note that some data must be retained even after account closure to comply with anti-money laundering and gambling regulations.

9. How Long We Retain Data

Personal data is retained for as long as your account remains active. Once an account is closed, we retain specific information for the duration required by applicable law in the Philippines to satisfy regulatory auditing and legal obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account was created by a minor, the account will be closed immediately and any remaining funds will be handled according to our terms.

Parents or guardians who believe a minor has created an account may report this to us via our support channels.

11. Cross-Border Transfers

To provide our services, some of our technical and payment partners may operate outside of the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data regardless of where it is processed.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to check the "Last Updated" date at the top of the page regularly to stay informed.

13. Contact Us

If you have any questions regarding your privacy or wish to exercise your data rights, please reach out to us through the official communication channels available on our Support page.